Help

1. Payments

We take payment from your card or PayPal account at the time that we receive your order, once we have checked your order value, card or PayPal details. Goods are subject to availability. In the event that we are unable to supply the goods ordered, we will inform you of this as soon as possible. Should you wish to cancel at this point a full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk

To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, and that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by PayPal or debit/ credit cards.

Ownership to any products you order with Ever After Flooring shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in £ sterling and include VAT (where applicable) at the current rates and include the standard delivery charges, unless expressly stated otherwise.

2. Am I eligible for finance?

Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history – (no late payments, CCJ’s, etc) – and meet the following minimum criteria:

Be over 18 years of age
Be working at least 16 hours per week
Have 3 years of UK address history

3. How do I apply?

When in store, simple speak to a member of staff who will advise you how to get started.
What happens if my application is approved?
If your application is approved you will be asked to pay the deposit, after we have checked all your details we will then process your order and you we will arrange for the floor to be fitted.

4. What happens if my application is declined?

If our credit providers decline your application you will have the option of choosing an alternative method of payment (i.e. credit/debit card or bank transfer).

1. Deliveries

Our ‘Free Delivery’ service on this website is only for delivery of products to customers with mainland UK addresses that are not located in Grampian or Highland areas. Orders made for delivery to Highland or Grampian areas will be required to pay an additional surcharge. We can deliver to the Channel Islands, Isle of Man, Orkney, Shetland and the Scottish Islands but a delivery surcharge will be required for these areas. All goods must be signed for by an adult aged 18 years or over upon delivery. We do not delivery to Ireland or Northern Ireland.Delivery charges and estimated timescales are specified in the Delivery Information section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver the products within the estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or the date that the first delivery is attempted by us.

Delivery is to the nearest kerbside of your address. Some drivers are happy to take items to your front door or into the property upon request, but this is at their discretion and we cannot guarantee that they will do this. We cannot be held liable if any damage occurs as a result of items being taken into the property.

Please note that Ever After Flooring strongly advises that you do not book your fitter or landscaper until you have received and checked your order, as we are not liable for any installation costs or lost wages.

1. Returns

When ordering from Ever After Flooring via the website or over the phone you have a right to cancel and return your order up to 60 days after receiving your order. Some products are excluded from this policy for example items which are cut to your bespoke size. Please note you will be responsible for the organization and cost of returning the item(s) to us. All items must be returned in the same packaging and condition in which they were received by you.In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately if any ordered item is removed from it’s original condition (for example cut and fitted) we will be unable to replace or give a full refund for the item(s).

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

For collections we do require that the item is well wrapped ready for transit, if packaging is needed we can send this out to you. The collection is from the nearest kerbside of the property and the driver may need help loading if the collection item is heavy. If the item is not wrapped or you are unable to bring it out to the kerbside at the time of collection the collection may not be completed.